Occupying a prime location on the promenade, the Mercure Queen's Hotel Cheltenham overlooks the Imperial Gardens and is just a short walk from the main shopping areas. Nearby attractions include the Cheltenham Art Gallery and Museum and Holst Birthplace Museum. The hotel is an easy access via M5 located a mile from the Cheltenham Railway Station and 50 miles from Bristol Airport.

All 79 spacious guestrooms are classically-appointed and equipped with modern amenities. These include satellite televisions, desks, mini bars, trouser presses, ironing facilities and clock radios. They also have private bathrooms with shower/tub combination and hair dryer.

The Mercure Queen's Hotel Cheltenham is a 4-star rated property. This Georgian building houses a Napier Restaurant and Conservatory that offers traditional and contemporary British cuisine. It also has a bar that serves a variety of drinks and snacks. Other amenities in the hotel include wireless Internet access, guest parking and a meeting room that can accommodate up to 100 people.